How to claim a free or reduced ticket
Under-18s: book a free timed-entry ticket online — choose €0 in the booking flow. Bring an ID document with date of birth.
Free-admission windows: show up 30 minutes before they start. The queue forms at the Goya door — bring a printed or digital placeholder ticket from the official site to guarantee entry.
Students 18–25 and seniors 65+: book the reduced ticket online and bring valid ID. Spanish DNI or international passport both work.
Disabled visitors: book the disabled-visitor ticket; the companion ticket is added automatically. Bring a valid disability certificate.
Bring proof: ID for under-18s, student or senior ID for reduced rates, the relevant card for free categories. Staff at the entrance check randomly — having proof on you avoids any awkward conversations.